Books: · Cost Justifying Usability by Randolph G. Bias & Deborah J. Mayhew, Academic Press, Inc., 1994 · Human-Computer Interaction and Complex Systems by George R.S. Weir & James L. Alty, Academic Press, 1991. · The Design of Everyday Things by Donald A. Norman, Currency/Doubleday, 1990 Reports and papers: · MauroNewMedia's Usability White Paper http://www.mauronewmedia.com/testing/ Related TaskZ articles: · Microsoft vs. DOJ: Why the case is about usability by Charles L. Mauro www.taskz.com/Microsoft_vs_DOJ_summary.htm · Usability and online financial services: Big losses by Charles L. Mauro www.taskz.com/financial_summary.htm Related topics at MauroNewMedia: Usability engineering/testing www.mauronewmedia.com/testing Related links: Human Factors and Ergonomics Society Information about the society, its programs, member benefits and services www.hfes.org · Frontend.com A good, resource for interesting articles that mainly bring a business perspective to usability. Nice simple interface and good content. Some material tends to also show up on John Rhodes site and Keith Instone's site. Worth bookmarking and casual reading. infocentre.frontend.com/servlet/Infocentre · Usability.gov The National Cancer Institute's usability initiative on how to make web sites and other user interfaces more usable. Basically a clean implementation with good links and related information. Some links are a bit out of date but most information is easy to find and reliable. Federal funds, well spent. www.usability.gov · The Industrial Designers Society of America www.idsa.org · Usability Professionals' Association www.upassoc.org · UsableWeb Keith Instone's site is an excellent source for quality usability data. Great data, simply presented. www.usableweb.com · Webword John S. Rhodes is the unofficial curmudgeon of usability-related information. His rather informal site is updated frequently with a wide range of interesting links and related content on usability. John's personal comments lend an interesting bit of irony to sometimes unnecessarily serious news and research. www.webword.com