Books: The Usability Engineering Lifecycle by Deborah J. Mayhew, Morgan Kaufman Publishers, 1999. The Science of Debugging by Matt Telles & Yuan Hsieh, The Coriolis Group, 2001. Related TaskZ articles: Gone in a flash: www.taskz.com/gone_in_a_flash_summary.htm Section 508: www.taskz.com/Section_508_summary.htm Related topics at MauroNewMedia: UCD/Z: www.mauronewmedia.com/ucdz_s.htm Case Study 7: Citibank: Internet business objectives development: www.mauronewmedia.com/case_study_7.htm Case study 10: Citibank: Formal UCD process methodology: www.mauronewmedia.com/case_study_10.htm Case study 17: Hewlett Packard: task analysis and user interface designs: www.mauronewmedia.com/case_study_17.htm Related links: · Graphics, Visualization, and Usability Center at Georgia Tech Another essential site for anyone seriously interested in web usability. This site, best known for the important GVU/DCOM WWW studies that benchmark all manner of user web behavior is a tremendous resource for usability and interaction reports and resources. It is a bit difficult to navigate and use, however, the data itself is interesting and wide-ranging. This is a good site to attack when you have an hour or two. Short takes will be frustrating. www.gvu.gatech.edu · Human-Computer Interaction Bibliography If anyone can rightfully lay claim to making fundamental contributions to usability information on the web it is Gary Perlman. He has been a tireless, if sometimes cranky, advocate of human computer interaction research data on the web. In our opinion if you have only one site to bookmark, this is the one. Broad, deep and directly presented information. www.hcibib.org · Human Factors and Ergonomics Society Contains information about the society, its programs, member benefits and services www.hfes.org · Industrial Designers Society of America www.idsa.org · UsableWeb (Methods) Keith Instone's site is an excellent source for quality usability data. Great data, simply presented. www.usableweb.com/topics/000862-0-0.html