Microsoft vs. DOJ: Why the case is ultimately about usability For all the high-powered lawyers and legal strategists employed in their massive anti-trust defense, Microsoft missed the greatest opportunity to show convincingly that what they were up to was truly good for the customer. The fact is that tight integration of the browser and the operating system is an overwhelming benefit to the world of PC users. In an interesting twist the MS legal team completely missed the ball by not employing proven and convincing professional usability engineering metrics to show meaningful consumer benefits. July 25, 2001