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•Keystroke Level Modeling As a Cost Justification Tool
•Programmers Are People, Too
•Managing Uncertainty in Software Development
•What Rich, Powerful Technologists Know About Customers
•Usability Testing: You Get What You Pay For
•Measuring the Value of Usability Engineering
•What Really Happens During User-Centered Design?
•Standards Follow Practice, They Don't Lead
•There is No Such Thing As Information Design
