Books: Task Analysis Methods for Instructional Design, Lawrence Erlbaum Associates, 1999. Writing Better Computer User Documentation by R. John Brockman, John Wiley & Sons, 1990. Related topics at MauroNewMedia: Customer Acquisition Systems www.mauronewmedia.com/customer_acquisition_s.htm Case Study: Wit Capital Interactive customer acquisitions systems: www.mauronewmedia.com/case_study_4.htm Related links: Nielsen/NetRatings www.nielsen-netratings.com